NewsTeam 10 Investigates


Team 10 results: Helping North County family get refund on tickets

Some are having issues with third party vendors
Posted at 7:18 PM, Nov 23, 2020
and last updated 2020-11-24 00:27:15-05

SAN DIEGO (KGTV) --Concertgoers have questions about show refunds with tickets bought from third party vendors.

Danny Memeo is one of those people. He went to Kaaboo in Del Mar last year. It was a special time for him and his wife, Kelly.

“We got to see Tom Petty right before he died, so we're super thankful,” Memeo said. They had a great time, so decided to go again this year.

“So we got the tickets, and then all this stuff happened,” Memeo said.

He bought the tickets through Vivid Seats. It cost roughly $1,800 for their entire family. “That’s a lot for anybody,” he said.

Meanwhile, his family got devastating health news. Kelly’s cancer returned. Danny said her prognosis is not good, with an estimated 12 months left to live.

“[We’re] thankful for 12 months, thankful for family,” Danny said. “But wow, what a difficult year for a lot of people.”

Back in July, Kaaboo officially announced there would be no event this year. “All pass holders will have the option for a full refund,” said a statement on its website.

Because Danny’s family bought tickets through a different site, it’s a different story. As of Monday morning, he did not have any luck getting his money back.
“They just said… when it does get rescheduled, you’ll get those tickets and you can sell them if you don’t want them,” Danny said the company told him.

Vivid Seat’s website said that if an event is canceled, customers “will receive a Rewards Cash loyalty credit for 110% of the full value of your order total.”

For postponements, customers “will need to hold onto [their] tickets for now.”

Team 10 contacted Vivid Seats and informed them of the Memeo family’s situation.

A spokesperson said they would refund them immediately.

“Vivid Seats was happy to refund Kelly. At Vivid Seats we have refunded thousands of orders totaling tens of millions of dollars since the global pandemic shut down all live events in America. We have also provide an over $7 million dollars in extra store credit to customers during this difficult time. As one of the few marketplaces still offering a full cash refund, Vivid Seats is communicating with each consumer once an event is canceled.”