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Broken elevator leaves South Bay seniors frustrated, feeling trapped

Volta Apartments
Posted at 5:55 PM, Feb 13, 2020
and last updated 2020-02-13 21:19:34-05

CHULA VISTA, Calif. (KGTV) — Seniors living at Volta Apartments in Otay Ranch say an elevator at the five-story complex has been broken for more than a month, leaving many residents feeling trapped.

They also say management has been giving them the runaround, refusing to lay out a process or timeline for repairs.

"I would believe you probably two or three days, but not a month or two months. That's way too much time for the seniors," said the son of one of the residents.

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There is a second elevator, but because of the large size of the complex, some residents now have to walk a city block to get there, which is beyond the capacity of some of the most disabled residents.

"It's ridiculous. It's been over a month. How long do they have to wait?" the son said.

10News left voice mails at the office and with the management company, but those calls were not returned.

A visit to the office was unsuccessful, as the outside door was locked.