SAN DIEGO (KGTV) - Fixes are coming to elevators in a 14-story high-rise in downtown San Diego where senior tenants have faced challenges performing everyday tasks. But not soon enough for many.
Some residents of the 65 and older Tower Apartments community have missed important appointments and had difficulties running errands, like trips to the grocery store, because of elevator outages.
Some residents told 10News it's a long-running issue.
The building is undergoing renovations - which residents say they appreciate. But they say the upgrades don't make it ok to shut down one of the two elevators and leave them with an elevator that they describe as unreliable at best.
"Everybody is extremely upset," resident Carol Clark said. "And the thing is we don't seem to be getting many answers."
One neighbor in a wheelchair broke down in tears during our interview.
"It's people's safety," he said. "Not just mine, but everybody else."
Shortly after running the story on 10News, management with the apartment complex sent a letter telling residents one of the elevators under renovations should be running by the end of June. After that, the other elevator that has had problems will be upgraded.
Management said they will also schedule input meetings with residents for next week.