City launches app to help customers monitor water bills

Posted at 7:26 PM, Jul 30, 2018
and last updated 2018-07-31 10:31:03-04

SAN DIEGO (KGTV) - Painful, inaccurate water bills have eroded trust in the City of San Diego's Public Utilities Department. However, the city says it is committed to earning that trust back, vowing to fix major problems. 

They've launched a tool customers can use immediately to take control of their water usage and bills.

The MyWaterEasy app can be downloaded on your smartphone and is equipped with several features:

  • Pay your bill online
  • Access your current and past bills
  • View usage and meter readings
  • Set up recurring payments
  • Enter Move-In/Out and Start/Stop services information

Customers with smart meters can see hourly readings, helpful in identifying leaks or irregularities. The app also provides area and city-wide use averages so customers can compare their personal water use with others in the community.

The app also has water savings tips and rebates. You can also request assistance directly through the portal.

The department says it's committed to providing customers with more information and that this is one step.