BBB warns of F-rated skin care company in San Diego

Posted at 4:23 PM, Sep 05, 2017
and last updated 2017-09-06 12:13:42-04

SAN DIEGO (KGTV) - With the sun beating down during these San Diego summer months, skin care should be top of mind.

There are ads for various products online, many with "free trials," but the Better Business Bureau warns if it says free, it may not be.

"If you see free trial, automatically look for what subscription you might be entered into and also look very carefully for the terms of that free trial," said Michael Sedio, general counsel of Better Business Bureau of San Diego, Orange, and Imperial Counties.

The BBB pointed out unanswered complaints about one local company, Lavish Skin Care. It has received nearly 100 complaints in the last three years, with a couple unanswered complaints this year. On the BBB's website, many customers were upset about the company's subscription fees they were not aware of.

Sedio warns consumers to read contracts carefully before clicking "yes" to any agreement.

"With this particular company, they do in fact have a disclosure of terms, a little checkbox on their website, but you need to make sure that you read it carefully," Sedio said.

Lavish Skin Care has answered complaints from years past, writing that they take the complaints seriously. Sometimes, the company offered a refund.

This year alone, the BBB has received more than 4,000 complaints against skin care companies nationwide.

If you are looking for more information on filing complaints with various online companies, you can check with the Better Business Bureau or the Federal Trade Commission.