All Kohl's stores will be accepting free unpackaged returns for Amazon customers starting in July.
Kohl's and Amazon will roll out the program to all Kohl's locations across 48 states. The store will accept eligible Amazon items, without a box or label, and return them for customers for free, providing additional service and convenience to Amazon customers.
“We are thrilled to bring Amazon Returns at Kohl’s to all of our stores across the country,” said Michelle Gass, Kohl’s chief executive officer, in a release. “Amazon and Kohl’s have a shared passion in providing outstanding customer service, and this unique partnership combines Kohl’s strong nationwide store footprint and omnichannel capabilities with Amazon’s reach and customer loyalty. This new service is another example of how Kohl’s is delivering innovation to drive traffic to our stores and bring more relevance to our customers.”
The items can be returned free of charge regardless of return reason and regardless of whether the items are packaged or unpackaged for shipping.