California EDD hiring 1,800 temporary staff to manage unemployment services

Posted at 1:49 PM, May 27, 2020
and last updated 2020-05-27 16:52:08-04

(KGTV) — California's Employment Development Department is hiring about 1,800 temporary full-time and hourly staff over the next several weeks to help with the demand for unemployment services amid COVID-19.

The temporary workers will be trained to handle call center operations, process claims, and analyze documents from claimants and employers.

Teleworking options will be made available, as well as in-office locations throughout the state. Positions include:

  • Employment Program Representative: Requires college education and public contact experience to process claims and assist customers, including over the phone and off-phone work.
  • Office Technician: Requires clerical skills to assist customers over the phone.
  • Financial services classifications including Tax Auditor and Accountant 1 Specialist, Accounting Technician, and Accounting Officer positions: Requires professional accounting coursework along with up to three years of accounting/auditing experience. These positions are in Sacramento.

Applications for positions can be submitted online here.

The new positions will join about 1,200 EDD staff and another 1,300 workers who have been redirected from throughout the EDD and state government to help manage services during the increased demand.

As of the week ending May 16, the EDD says it has processed more than 5.1 million claims for unemployment benefits and paid more than $16.1 billion to workers since the pandemic began.

"This urgent hiring effort will further enhance the Department’s ability to process an unprecedented surge of benefit claims, while offering an opportunity for employment to Californians during this difficult time," said EDD Director Sharon Hilliard.