Sorrano started recording the argument when she says she heard the guard using inappropriate language. "I understand he was frustrated with her but he got very unprofessional about it and I told him not to talk to her that way. I did call him a fat ass, then he turned on me and called me an ugly b**** in front of my daughter."
Sorrano said she has attempted to report the guard's actions to his employer, Allied Universal.
"I get no answers I just get put on hold. I think he should be fired. If I employed someone like that I would want him gone. He was just unprofessional."