Starbucks making big changes amid coronavirus outbreak

Posted at 9:01 AM, Mar 12, 2020
and last updated 2020-03-12 12:01:48-04

(KGTV) -- Starbucks said that due to coronavirus concerns, customers' drink experience at stores might be a little different.

The company says they are working to find ways to still serve their customers during the COVID-19 outbreak.

Starbucks officials are assessing the situation store by store and community by community. Depending on the situation, they will adapt the store experience.

At some stores, Starbucks says they might limit seating to improve social distancing, enable mobile order-only scenarios -- or sometimes, the drive-thru may be the only part of the store that will be open.

"As a last resort, we will close a store if we feel it is in the best interest of our customers and partners, or if we are directed to do so by government authorities. In any such situation, we expect store disruption to be temporary," the company said.

Starbucks is also expanding catastrophe pay, so that their employees can take time off during the outbreak.

The Associated Press reported the company has already increased the pace of sanitizing stores and put into place a temporary ban on use of personal cups or in-store mugs and glassware.