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Verizon wireless customers report outages in South Bay

Posted at 11:27 PM, Aug 27, 2019
and last updated 2019-08-28 10:00:32-04

CHULA VISTA, Calif. (KGTV) - Verizon Wireless customers reported service outages throughout the South Bay, and a new wireless provider across the border could be to blame.

Numerous customers told 10News the issues started about a week ago when they noticed their calls dropping and slow internet speeds on their cell phones.

Some users reported their signal going from one cell signal bar to the "No Service" message, while others said their internet speed went down from LTE to 3G or 1x. Some customers reported both problems.

Pati Heredia said she first thought her husband’s phone wasn’t working.

“The phone calls … his phone just wouldn’t ring, and sometimes the text messages wouldn’t go until later,” Heredia said.

She then realized it wasn’t the phone, but it was a problem with her mobile service provider.

"We're paying for service and it's not inexpensive; it's one of the more expensive companies out there," said Heredia.

Stanton Stanley, who runs a construction business, said, “I was at Verizon working on my business account and I was trying to call my wife at the time and the guy said he was having the same problem.”

10News reached out to Verizon, and a representative said the issue was being worked on. A representative sent 10News the following statement regarding the issue:

A wireless operator in Mexico launched service along the border recently in the same spectrum band as Verizon. This is causing interference for some of our wireless customers - especially those closest to the border.

We have added capacity to our network, to minimize the impact to our customers. We apologize for the inconvenience. Please know we are working with the FCC to resolve this issue as soon as possible.

"I'm running a business and I can't get through to people, so it's frustrating," Stanley said.

So far, there is no date for when the issue will be resolved.