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San Diego's 911 system experiences Verizon problem

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Posted at 3:53 PM, Mar 12, 2019
and last updated 2019-03-12 18:53:13-04

SAN DIEGO (CNS) - Some people making emergency calls to the San Diego County Sheriff's Department on Verizon phones experienced problems connecting with dispatchers for part of the day Tuesday.

It was not immediately clear what was preventing 911 operators from hearing certain -- but not all -- calls made on the Verizon network, sheriff's public-affairs Lt. Karen Stubkjaer said.

The regional law enforcement agency worked with the telecommunications company to determine the source of the problem, Stubkjaer said.

Officials advised anyone having trouble being heard by a sheriff's dispatcher to hang up, after which the emergency operator will immediately call back.

The connection problems were tending to go away on the return calls, Stubkjaer said.

By mid-afternoon, the New York-based wireless carrier had identified and resolved the problem, according to Stubkjaer.

A Verizon spokesperson did not immediately return a call seeking comment on the issue.