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Frustrations over San Diego County's 'vaccine super station'

Posted at 6:01 PM, Jan 20, 2021
and last updated 2021-01-20 21:01:20-05

SAN DIEGO (KGTV) — Confusion and delays continue at the county's vaccine super station. People describe long lines, getting turned away, and some not even being able to schedule appointments.

People like Erica Phung waited for hours. Phung accompanied her 88-year-old grandmother for her appointment on Tuesday. After roughly two hours of waiting, the pair went back home because the super station was almost closing.

"Two hours in the car with my grandma feeling totally exhausted - we just couldn’t wait any longer," explains Phung.

Others have described the struggle of even getting an appointment.

"If you do get an error message at the very end, it’ll say oops sorry no appointment, please try back later. You try back immediately later, now there’s no appointment," said Betsy Kostas, a health care worker in her late 60s.

The county is asking for patience from San Diegans. As of Wednesday, the only people being accepted at Petco Park right now are those with appointments, in Tier 1A, like health care workers, and those ages 75 and over.

Supervisor Nathan Fletcher says people should first check with their health care providers for vaccine availability, before trying with the county's site.

Fletcher says San Diegans should stay in line if there are delays at the super station, explaining that as long as you have an appointment that day, you will get your vaccine.

The county explains that they just don't have enough vaccines to go around and that they are working out all logistics to improve every day.

"We can clean up the traffic and the appointment system and all but we’ve gotta move and we’ve gotta get these shots in people's arms and that’s what we’re trying to do," said Fletcher.

A vaccine super station is set to open in Chula Vista this week, the exact location will be announced on Thursday. In February, they hope to open two more super stations in East and North County.