Computer system outage leads to delays at DMV locations around California

Posted at 1:22 PM, Oct 25, 2016
and last updated 2016-10-25 22:32:50-04

Multiple DMV offices around California, including some San Diego County locations, experienced delays in service stemming from a computer system outage.

On Tuesday, DMV officials said: "The DMV experienced a major computer outage yesterday impacting offices around the state. Crews have been working all night to rebuild the system and get offices back up and running. The offices that are still down will continue providing drive tests, making return appointments, helping with paperwork, and answering customer’s questions. To determine if your local field office is up and running please visit the DMV website for the complete list or call 1-800-777-0133. The department wants to remind customers that DMV online services are still available at and apologizes for any inconvenience this issue has caused."

Late Tuesday afternoon, DMV officials said they anticipate the issue to be resolved by Wednesday morning.

The following San Diego County locations were affected by the outage throughout Tuesday:

-- Chula Vista (30 N Glover Avenue)
-- San Diego (4375 Derrick Drive)
-- San Diego (3960 Normal Street)
-- San Marcos (590 Rancheros Drive)

At the DMV office in Hillcrest, it was a predictable cycle all day long. People would go in and then seconds later, come right back out after hearing all systems were down.

"I took time off from work and I have an hour to get my car registered," said James Vermilya.

Many showed up to the office knowing the situation was out of anyone's control, but it was still frustrating and disappointing, especially for those who were turned away on Monday.

"It has been a huge convenience and I haven't been able to get anything done. I've come every hour," said Rosa Zabala.

It's been even more frustrating for people who made appointments and have been waiting for a long time to take care of business.

"I've had an appointment for about a week now, and I didn't get any news of this. I took time off for this and now just got turned away," said North Park resident Kayla Naeini.

"I wish they would've texted me or something because now I just spent almost $30 with Uber and I have to go back home and the nearest appointment is November 20," said San Diego State student John Branchier.

Customers were encouraged to visit the Poway, San Ysidro and El Cajon offices because they're still operating as normal. However, customers were warned to prepare for extra-long lines as they handled the overflow.

Click here for a complete list of affected DMV field offices.