California DMV redesigns website amid mounting frustration

Posted at 6:18 PM, Aug 20, 2018
and last updated 2018-08-21 15:20:03-04

SACRAMENTO, Calif. (KGTV) -- Amid mounting frustration over wait times at the California DMV, the department has redesigned portions of its website to make access to services easier. 

The redesigned portions include the website’s homepage and real ID page.

“We are constantly modernizing our website with the customer in mind,” DMV Director Jean Shiomoto said.

The changes come on the heels of news that California lawmakers can avoid the long lines at the DMV by visiting a private office near the Capitol not open to the public.

RELATED: Private DMV office provides services to California lawmakers

The Sacramento Bee reported that the special DMV office in the legislative office building provides services for current and retired lawmakers as well as their staff and some other state employees.

The redesign also comes amid mounting frustrations over longer and longer lines at statewide DMV offices and increased fees for vehicle registration.

RELATED: California lawmakers ask DMV officials about long lines