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Apple releases fix for iPhone users in crisis

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Posted at 12:25 PM, Sep 24, 2014
and last updated 2014-09-25 12:13:42-04

After a tough week for the new iPhones, Apple has provided some relief for customers.

Many iPhone users downloaded a botched update to the iPhone's operating system Wednesday, which interfered with cell service and the fingerprint scanner on the iPhone 6.

After a day in the dark for many customers, Apple has since posted instructions on its website to restore the old operating system. It requires plugging the phone into a computer with iTunes.

Users who did not download the 8.0.1 update -- which was only available Wednesday morning -- are not affected. Apple said on its website that it will release another update in the next few days.

Many iPhone users were left without a fix from Wednesday until Thursday morning. They took to Twitter to express their frustration.

The release of iOS 8 coincided with the unveiling of the iPhone 6 on Sept. 19. It can also be installed on some older iPhones: the 4S, 5, 5C and 5S.

The newest issue comes days after reports surfaced that the new iPhone 6 Plus can develop a kink in its aluminum frame from sitting in a tight jeans pocket. Demonstration videos showed the weak point to be near the volume buttons.

A spokesperson at Apple could not be reached for comment.

Gavin Stern is a national digital producer for the Scripps National Desk. Follow him on twitter at @GavinStern or email him at gavin.stern@scripps.com