Uber app crashes leaving drivers without Instant Pay

Posted at 6:22 PM, Sep 16, 2018
and last updated 2018-09-17 11:17:23-04

SAN DIEGO (KGTV) - Drivers were buzzing around the Lindbergh Field Cell Phone lot after noticing a glitch in their app, keeping them from seeing ride prices and cashing out.

Drivers tell 10News the problem started Tuesday, "you know I'm driving to make ends meet," Linda Saum said.

She started driving in between jobs, to fill the gap. 

"Basically instant pay is whenever you have five dollars in your account you can go ahead and cash out. Then it immediately goes into your bank... I would give a ride and it wouldn't show up on our dashboard, which shows what your rides were and how much it was, and how much you get paid, or how much you get paid on that ride," Saum said.

For those counting their pennies, the glitch caused serious concern.

"At some point we all need cash like right away, you know you have a bill due, or you know you have things coming up you need to take care of right away," driver Mardan Akrayi said.

"Even more important for people who have gas engine cars, they need to get gas," Saum added.

The issue lasted 5 days. Uber acknowledged the issue in this statement to 10News.

"This week, we identified an issue affecting drivers’ visibility into their trip earnings and our Instant Pay feature. The issue has been resolved and drivers should be able to use the feature once again starting today. We sincerely regret any inconvenience this may have caused our valued driver-partners and will continue working to improve their experience with Uber every day.”

- Uber spokesperson

The lack of news was a smack Saum couldn't take, "I was calling support everyday and they would still tell me it would be 24 hours."

So she jumped ship and started working for the competition, "I didn't want to put more money into a pot I wasn't sure I could get out."

While the Uber app is back up and running, Saum's still driving for the competition.

Uber said the glitch in the app wouldn't affect drivers getting their weekly paycheck. They get deposits every Wednesday.

Other reports show the issue was nationwide.