MISSION HILLS, Calif. (KGTV) - Owners of a Mission Hills property found their vacation rental ransacked and out $30,000 after a "guest" rented out their vacation rental with a fake identity.
The pair said a guest rented out the vacation rental Monday night but ended up leaving with art work, lamps, rugs, sheets, and more - with the help of two others. Surveillance video shows the guys walking out of the house with the stuff.
The crime was reported this to San Diego Police.
But the two are especially upset that when they reported it to VRBO, the company used to rent out the property, didn't seem to care or take it seriously. They have several rental properties, and this has never happened to them before.
Zapher Dajani and Derick Dorner have been renting out a home on their Mission Hills Property for about two years. The home they live in is right next door.
They got a last minute renter Monday night who they say came with a couple of red flags.
"He was very inquisitive about, and concerned about how close our primary house is to this house right here," said Dajani.
Once he check in things started looking suspicious.
"I didn't hear anything from them, I didn't even see lights on in the house when I went to bed around midnight which was really strange."
The renter asked for a later checkout the next day. When Dajani went to check on the house it was ransacked.
"I saw everything from the entire house, everything, bed frames, mattresses, paintings, lamps, glasses, rugs, everything you can think of was all in the front foyer all staged to quickly take out of the house and into a waiting vehicle."
Police told us not to show video of the prime suspect. Their surveillance video catches two accomplices stealing from the home. Dajani says more than $30,000 dollars of property is missing.
He requires his renters to purchase insurance through VBRO, but says since the renter used a stolen credit card he's worried he won't be covered.
The homeowners say they also found items dumped on their property that came from another home. They think they might not be the only victims.
"What upsets me the most is that we have no recourse. When we reached out to Expedia, we reached out to the local police. We were given no recourse."
Dajani says he will be filing a claim through his homeowners insurance.
10News reached out to VRBO's parent company, Expedia. They say they are doing an investigation.