SAN CARLOS, Calif. (KGTV) - Within minutes when the 10News camera showed up at KinderCare Learning Center in San Carlos, staff made it clear we weren't welcome there.
"You need to leave, I just ask for the privacy of my families that you don't ask any questions."
Center management notified parents in writing, the facility had been under investigation in April.
An unannounced visit by Social Services was initiated after someone complained.
A long list of violations was reportedly found inside, including yelling at children, a child grabbed, parents names forged on sign-in sheets, lack of supervision resulting in a child being injured; and infants left to sleep on "boppy pillows" on the floor, putting them at risk of SIDS, or Sudden Infant Death Syndrome.
"I was not surprised by some of them, we've had some issues myself," Cortney Lemos-Crawford, whose 5-year-old daughter attends KinderCare, said. "She fell and her face was scraped up pretty badly."
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She says while they've had minor issues in the past overall her experience has been positive, she says the staff has been fired.
"We've been reassured that there's been new training going into place," Lemos-Crawford said. "It's been wonderful."
Other parents like Allegra Turner, had nothing but glowing reviews.
"It seems safe and they take care of the kids," Turner said.
A corporate spokesperson for the facility sent this statement to 10News.
The safety and wellbeing of the children in our care is our top priority. The licensing violations reported at San Carlos KinderCare are not a reflection of the nurturing environment we provide to children every day. As soon as we were aware of these allegations, we made significant changes to our center management team last month and met with parents to address their concerns. We also retrained our staff and will continue to do so, not just per licensing’s requirements, but because we know it is the right thing to do. We believe that the changes we made to the center management team have already had a significant impact on the quality of care at our center.
