NEW YORK (AP) - Wells Fargo customers experienced issues with accessing online or mobile banking as well as other banking services nationwide, after a fire happened at one of the bank's data centers.
Wells Fargo on Thursday blamed the technical issues on smoke, which was "detected following routine maintenance."
It is unknown how many Wells Fargo customers have been impacted, but the fire at the unspecified location has caused reported outages to Wells Fargo's mobile banking app as well as its online banking portal.
We’re experiencing a systems issue that is causing intermittent outages, and we’re working to restore services as soon as possible. We apologize for the inconvenience.
— Wells Fargo (@WellsFargo) February 7, 2019
We’re experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance. We’re working to restore services as soon as possible. We apologize for the inconvenience.
— Wells Fargo (@WellsFargo) February 7, 2019
Business news outlet CNBC reported that the incident happened at a data center in Minnesota at around 5 a.m. CST and was under control starting at 9 a.m.
Twitter complaints about Wells Fargo being down were nationwide, particularly in the parts of the country where Wells has a large presence, like the South, California and the East Coast.
It’s more than a mobile and online banking issue. We can’t use our funds at all and you are declining transfers and direct deposits.
— Karin Seifert (@KarinSeifert2) February 7, 2019
I don’t have access to my funds that I need for a daily living.
— DeWayne Wynn Jr (@DeWayneWynn) February 7, 2019
Research?? You still don't know what the problem is?
Thousands of customers can't get work because of these issues.
— Blake Yagman (@blakeyagman) February 7, 2019
San Francisco-based Wells Fargo, the nation's third-largest bank, can't seem to catch a break when it comes to its customer service issues over the last few years. The bank has been plagued with scandals over its sales practices, attaching insurance contracts to auto loans that did not need it, and putting homes into foreclosure where it shouldn't have happened.
