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Reports of frustration over state's new vaccine notification website

Posted at 5:28 PM, Jan 27, 2021
and last updated 2021-01-27 20:28:57-05

SAN DIEGO (KGTV) - The state's new website for vaccination notifications is already being criticized following its rollout this week.

“It's incredibly frustrating,” said San Diegan Teri White. She told ABC 10News on Wednesday that when she first heard about the site, she jumped on to get an appointment for her husband who’s a senior with prostate cancer. “[I tried] at least 10 to 15 times."

The pilot program called My Turn states that you can find out if it’s your turn to be vaccinated and you can schedule vaccination appointments. The website went live on a trial basis for people living in San Diego and Los Angeles counties, but Governor Newsom hopes for statewide access next month.

“The people who are eligible, 65 and older, as soon as [they] get to the place where [they’re] going to schedule an appointment, it's when the whole thing goes down,” adds White.

She and others have said that they’ve been met with roadblocks.

When ABC 10News logged on, we saw available appointments. Once we clicked on them, they were gone.

A state spokesperson wrote to ABC 10News in part that its IT team wasn’t aware of any errors in the system. When that spokesperson checked available appointments, none were reportedly left, suggesting that it may be a situation of demand outpacing supply.

However, a San Diego county spokesperson wrote to ABC 10News that the state is well aware of the issues and is working to fix them.

White finally got an appointment for her husband through the VA instead, but the process has been stressful.

“You do everything you can possibly do to make this work and you get nowhere. It’s sad,” she added.

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