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City of San Diego adds more features to Get It Done app

Users now make nearly 1,000 requests per day
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Posted at 6:24 PM, Feb 06, 2020
and last updated 2020-02-06 21:24:18-05

SAN DIEGO (KGTV) -- The city of San Diego is once again expanding its popular “Get It Done” app, which allows residents to report a wide range of issues from potholes to broken traffic lights.

The app recently added a feature that allows people to report homeless encampments. Later this month, people will be able to report issues with electric scooters, said Alex Hempton, the city’s program manager.

The app is adding about 75 new users a day and has about 12,500 active users, Hempton said.

Service requests have spiked, from 45,000 when the app launched in 2016 to 362,000 in 2019.

Since the homeless encampment reporting feature went live in December, the city has collected more than 1,400 requests.

The city added several features during a 2018 upgrade.

Users can currently report more than two dozen types of issues including graffiti, potholes, streetlight outages, missed trash or recycling collection, damage to streets and signs, street flooding and drainage problems, illegal dumping, illegal parking, and dead animals.

There’s also a category called “other.”

The city plans to launch a Spanish-language version of the app later this year.