Apple offers free battery replacement for eligible iPhone 5's sold from Sept 2012 to Jan 2013

Posted at 3:20 PM, Aug 25, 2014
and last updated 2014-08-25 20:18:48-04

If your iPhone 5 is having trouble holding a charge, Apple says you may be eligible for free battery replacement.

On its website, Apple says it has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.

If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements, Apple says it will replace your iPhone 5 battery, free of charge.

Check your serial number:

Consumers who have already paid for a replacement battery for their iPhone 5, can contact Apple for a refund, the company said.

If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the battery, Apple says that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

If your phone is eligible for a replacement, Apple says you can choose one of the service options below:

  • Apple Authorized Service Provider - Find one here.
  • Apple Retail Store - Make an appointment here.
  • Apple Technical Support - Contact.