San Diego adds categories to its 'Get it Done' app in latest upgrade

City gettings 10,000 reports per month

SAN DIEGO (KGTV) — San Diegans now have even more problems they can report by the touch of a button.

The city is continuing to add categories to its "Get it Done" smartphone app, which launched in 2016. 

The app originally allowed San Diegans to report stormwater and street issues, but currently has nine categories, including code enforcement, graffiti, and even passport appointments.

The city says it gets 10,000 reports per month on the app.

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In August, the city added features that allow people to report cars parked longer than 72 hours, illegal dumping, and HAZMAT related issues. In the next year, the city will allow people to buy trash bins off the app, and to report suspected enforcement violations - such as illegal structures.

The city says it requires personal information with a complaint to help verify the facts. 

"For us, if it's not easy to interact with the city, we're going to put that into 'Get it Done,'" said Alex Hempton, the city's project manager. 

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Chris Cott, has used the app for years to report graffiti in San Diego. He says it helps to make sure the work gets done, even if it is on private property.

"When it gets done, it gets done right," said Cott, who paints over graffiti on public property. "It doesn't just get rolled over gray or something like that."

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