SAN DIEGO - A San Diego father was forced to drive five hours on Thanksgiving because Spirit Airlines messed up his family's flight.
Pirooz Fariborzi bought two Spirit Airlines plane tickets in August. It was for his son's "College Showcase" soccer tournament in Las Vegas.
"He was very excited and counting on this trip," said Fariborzi.
He and his 14-year-old son were supposed to fly out of San Diego on Thanksgiving and return Sunday. They arrived at the Spirit Airlines ticket counter at 10 a.m. for an 11:50 a.m. flight.
"The gentleman at the counter said, 'Oh that flight left at 9 or 9 something.' I said, 'What do you mean? Normally flights are delayed, not go early,'" said Fariborzi.
The agent said they emailed Fariborzi about the flight. Fariborzi said he has many emails from Spirit but nothing about the change. There were no other flights to Las Vegas, so father and son hit the road.
"I said, 'Don't worry, we'll jump in the car and go,'" said Fariborzi.
Fariborzi and his son are not the only passengers that had problems with Spirit over the holiday weekend. The "Boycott Spirit Airlines" Facebook page has more than 38,000 "likes."
Lawrence Brant wrote, "This is the worst airline ever. Canceled my flight because they didn't have a crew to fly the plane and left all the passengers stranded without another alternative flight. This was done during Thanksiving travel."
Teresa Hoxsey Grote wrote, "As I sit here in the San Diego airport I'm reveling in the fact that I will soon be done with Spirit Airlines forever and ever, amen."
As for Fariborzi, they had to drive back to San Diego on Sunday and hit holiday traffic. They got back at midnight with both of them having to go to school and work on Monday.
"It took us about seven hours to get back," said Fariborzi.
While the worker at the counter promised a refund, later over the phone, a manager refused to reimburse them.
"Just give my money back… period," said Fariborzi.
Spirit Airlines told Team 10 they would have a customer relations team member reach out to Fariborzi.
If you have an issue, you can contact Team 10 Troubleshooter Cristin Severance. Click here to send her an email.