SAN DIEGO; Calif - Holes in an Ocean Beach soccer field owned by the city are a big problem for Maya Freedman. She plays soccer at Robb Field.

"Their gopher holes,” said Maya. “There's just so many over there. They keep going down into the ground. They just make holes that people could trip in."

Maya’s teammate did trip and broke her leg. Maya came to city hall with her teammate and her dad to let the mayor know what's going on.

"We're trying to get the mayor and parks and (recreation) to pay attention and devote appropriate resources and expertise to solve the problem," said David Freedman’s, Maya’s dad.

Gretta Blair also showed up the Saturday session. She's said she’s being harassed in her building.      

"I have nowhere to go,” said Blair. “I decided that I am not going to give up until I find someone who will listen to me, and do something about the problems," said Blair.

It's stories like Blair's Mayor Bob Filner said he’s heard all day.

"You have human problems,” said Filner. “Someone's business is about to be closed on, their whole life and yet, it's going through code enforcement and the city attorney and people don't know how to deal with that."

Filner's office plans to hold open house sessions the first Saturday of every month.   

"It gets me around the bureaucracy,” said Filner. “I don't have to have it filtered."