SAN DIEGO - Time Warner Cable says a problem that occurred during routine maintenance caused a nationwide outage of its Internet service for hours on Wednesday morning.
About 11 million customers lost internet.
We're working to restore services to all areas as quickly as possible; no ETR. Tweets will be delayed while this is addressed.— TWC Help (@TWC_Help) August 27, 2014
The company says the problem affected all of its markets and started at 1:30 a.m. Pacific Time and was largely restored by 3 a.m. The outage sparked widespread complaints on social networks.
According to DownDetector.com, the East Coast was the hardest hit region. On the West Coast, Los Angeles was the most affected city. There was no immediate reports of any major outages in San Diego.
A Time Warner spokesperson emailed the following statement to 10News:
"At 1:30 a.m. PT today, during routine network maintenance, an issue with our Internet backbone created disruption with our Internet and On Demand services. As of 3 a.m. PT services were largely restored, as updates continue to bring all affected customers back online."
Time Warner Cable is being acquired by rival cable company Comcast.