"I was so upset. I was so angry, I was crying; I couldn't contain myself," said Santos.

Santos graduated from Cortez Hill Academy in June 2008, but the charter school closed just after that because of financial problems.

Before it shut down she was promised her records would always be available.

"And I asked the question, 'If our school closes or if our schools merge what's going to happen to our transcripts?' They said, 'Oh, you know, we're still going to have them because we can't get rid of them,'" said Santos.

Now that she is ready to go to college Santos said her records are missing, and without a transcript all colleges she would like to attend will not accept her.

"If they don't have my records it looks like I never went to high school, and all I have is work stashed away somewhere and my diploma," said Santos.

She said she first contacted the San Diego Unified School District but was told they did not have her records because she went to a charter school.

Santos called her old high school several times but did not receive a response.

10News tried contacting the school but also did not receive response.

10News contacted the school district to check if they had a copy of Santos' transcript. Jack Brandais of the San Diego Unified School District said the district keeps all transcripts for graduating students.

"We certainly apologizes for this particular case. Our records don't show that we got any calls from her," said Brandais.

Santos said she is going to have to put her life on hold for now.

"I definitely think my future is on the line because I can't do anything right now because I'm stuck," said Santos.