The following is a statement sent to 10News by Navy Federal Credit Union regarding the Feb. 2, 2008, story about a customer's claims of discrimination over her Muslim head scarf:

Navy Federal values and respects all its members. Working with the law enforcement community, we have recently implemented a policy to make sure we can positively identify everyone we serve in our many branches.

Navy Federal weighed very carefully the need to accommodate religious and cultural customs, as well as medical conditions. Our policy does not prohibit nor discourage the use of headscarves, and will make sure it’s thoroughly understood to all employees.

We have taken immediate action to re-emphasize to all Navy Federal Credit Union employees the need to exercise good judgment and sensitivity in implementing this new policy.

Navy Federal is a diverse organization with branches, members and employees around the United States and the world. We are in the process of contacting Ms. Amal Hersi to apologize for the recent incident. We will assure her it was a mistake and that we value her membership in Navy Federal. We regret that this occurred and we have taken immediate action to ensure that all Navy Federal Credit Union employees understand and follow the Safety and Security Guidelines with sensitivity and care.