California's Patient Guide
This guide is intended to inform you of your rights to receive quality health care and what steps you can take if you encounter problems.

HEALTH CARE INSURANCE GUIDE Useful Terms HMO Assistance COBRA Getting Insurance On Your Own MediCal HMO Medicare HMOs Disabilities Routine Care Care For Children Mental Health Emergency Care Hospital Care End Of Life Care If You Have A Complaint Request Independent Medical Review

For copies of the guide, visit: www.calpatientguide.org, call (310) 392-0522, send an email to: calpatientguide@consumerwatchdog.org, or mail a request to:
Foundation for Taxpayer and Consumer Rights
Attn: Patient Guide
1750 Ocean Park Blvd., Suite 200
Santa Monica, CA 90405

Department of Insurance
Information and help for consumers
(800) 927-4357 www.insurance.ca.gov

HMO Help Center
Information and assistance for California HMO members
(888) HMO-2219 www.hmohelp.ca.gov

Office of the Patient Advocate
Report cards with information on California HMOs
(866) 466-8900 www.opa.ca.gov

Cal Medicare (California HealthCare Foundation)
Information on Medicare HMOs
(888) 430-2423 www.calmedicare.org

Health Care Options
Information on Medi-Cal HMOs
(800) 430-4263

National Committee for Quality Assurance
Information on quality health care and HMO standards
(800) 839-6487 www.ncqa.org