SAN DIEGO - A new car is a big investment, and Consumer Reports found a number of new cars disappoint and frustrate people once they pull into the driveway with their new wheels.
More drivers need a tow because they have a flat tire and their car didn't come with a spare.
"They feel ripped off by their vehicle not having a spare, a brand-new vehicle," said Robert Sinclair, a AAA manager.
"What you may find in your car is a sealant kit and a small air compressor," said Rik Paul of Consumer Reports. "But neither is going to be any help if your tire's sidewall is damaged. You'll have to be towed."
Consumer Reports researchers said eliminating the jack and the spare saves companies money, but could leave you stranded.
Other rude surprises for new-car owners - economical cars like the Subaru Impreza come with expensive performance tires.
"These are designed to provide better handling and braking," said Paul. "But beware - replacing a set of these tires can cost as much as $1,000."
Consumer Reports also advised consumers to watch out for car makers touting "three-person" rear seats. The consumer advocacy group found the center spot is often mighty tight - and advised people to "try before you buy."
Another heads-up: Salespeople may push for an extended warranty, but Consumer Reports said skip it, because what you pay in premiums is likely to be more than you'll save in repair costs.
And don't think you have to buy all- or four-wheel drive to get more grip on slippery roads in all kinds of driving situations. You don't. That just gives you more grip for going forward and backward but doesn't help when cornering or braking. But all new cars can help you in those situations because electronic stability control and anti-lock brakes are standard equipment.
Consumer Reports says if you have young children, another feature that can be disappointing is the LATCH anchor system for child safety seats. The system is supposed to make it easier to secure a child seat. But Consumer Reports' tests have found that LATCH anchors in numerous vehicles are tucked so far behind the seat cushion they are very hard to use. So make a point of trying out your car seat as you shop for a vehicle.