SAN DIEGO -- A massive baby crib recall this summer is creating headaches for many.

"Extremely angry"... "a lousy solution"..."horrible customer service"..."a nightmare"... are some of the comments from parents describing their experience with the recall of cribs by Jardine Enterprises.

One local Marine family says in an email to the 10News I-Team: "We thought it would be a simple process, but all we get is the runaround. Our eight-month-old has no crib to sleep in and we are just so frustrated and are at the end of our rope."

Unfortunately, the Marine family is not alone.

"We've heard from dozens if not over a hundred consumers who have still not received their vouchers. They're angry, they're frustrated. Their babies have no place to sleep," explains Alan Fields. Fields is a consumer advocate and baby products researcher in his role as co-author of the popular "Baby Bargains" book, and its corresponding blog.

"The complaints we've received on our blog -- and we've been just bombed with complaints about how this recall has been conducted -- focus on just the process by which consumers have been trying to go through to get a safe place for their baby to sleep," says Fields.

The crib recall affects over 320,000 cribs made by Jardine Enterprises exclusively for Babies R Us. According to the Consumer Products Safety Commission, "the wooden crib slats and spindles can break, creating a gap, which can pose an entrapment and strangulation hazard to infants."

"While there are crib recalls that happen all the time, what made this recall unique was the large number of cribs that were recalled and this crazy cumbersome process by which the government and Babies R Us and Dorel established how consumers were supposed to get a crib replaced," said Fields.

Dorel is the parent company of Jardine Enterprises and is no stranger to recalls.

"They had over a million cribs recalled in the last 15 years," says Fields. "Sold under various different brand names. So unfortunately this has been sort of a repeat offender problem."

The recall process includes registering for a recall kit; removing and mailing parts and stickers; and in the end, waiting for a voucher that can only be used for a crib sold by Babies R Us or Toys R Us.

One consumer wrote the 10News I-Team: "The whole process is crazy anyway and not sure why we have to get a voucher and not a full refund."

"Babies R Us received over $80 million in sales from these cribs," says Fields. "So this is a very big business and Babies R Us has more responsibility here and should have handled this recall better than what happened."

Six weeks after the recall was announced, Babies R Us posted information on its Web site clarifying some of the confusion about the Jardine crib recall process. It also includes a resource for people who can't wait for the voucher and can't afford a new crib.